Job details

As an IT Support Specialist at Top Way, you will play a critical role in maintaining the functionality, efficiency, and security of our technology infrastructure. You will provide first-level support for hardware, software, and network issues, ensuring minimal disruption to daily business operations. This position requires strong technical expertise, a proactive mindset, and excellent communication skills to assist users across the organization and maintain high IT service standards.

Responsibilities

• Provide front-line technical support to employees for hardware, software, and network-related issues, both in-person and remotely.

• Troubleshoot, diagnose, and resolve issues involving workstations, printers, mobile devices, applications, and system access.

• Install, configure, and maintain computer systems, software applications, and peripherals.

• Manage user accounts, permissions, and security settings within company systems and platforms.

• Monitor and maintain IT systems and networks to ensure optimal performance and data security.

• Escalate complex technical problems to senior IT staff or vendors as necessary.

• Assist in maintaining inventory records of IT hardware and software assets.

• Support onboarding and offboarding of employees by preparing IT equipment and access credentials.

• Collaborate with other departments to ensure that IT solutions align with business needs.

• Maintain detailed documentation of IT procedures, support incidents, and system changes.

Benefits:

• Competitive salary and structured career progression.

• Ongoing professional development and technical training opportunities.

• Access to the latest IT tools and enterprise technologies.

• Inclusive, innovative, and tech-forward work environment.

• Health and safety programs with a strong focus on employee well-being.